Welcome to OK Buddy.
At OK Buddy, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application, website (https://okbuddy.in), and related services.
1. Information We Collect
When you use OK Buddy, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Profile picture, if provided
- Saved service addresses
Location Information
- Current location, when you grant permission
- Service booking addresses
- Approximate distance between you and available service partners
Booking Information
- Selected services
- Booking date and time
- Service location
- Booking status and history
- Payment status and transaction references
Device and Technical Information
- Device type and operating system
- App version
- IP address
- Diagnostic and error logs
We collect information only where relevant to our stated purposes and applicable legal requirements.
2. How We Use Your Information
We may use your information to:
- Create and manage your OK Buddy account.
- Verify your mobile number through OTP.
- Process and manage service bookings.
- Connect customers with service providers.
- Display nearby services and approximate partner distances.
- Send booking confirmations and service updates.
- Process payments and refunds.
- Provide customer support.
- Improve application performance and security.
- Prevent fraud and unauthorized activity.
- Send promotional communications where permitted and based on applicable consent requirements.
3. Location Data
OK Buddy may request access to your device location to identify nearby service providers, calculate approximate distances, and simplify address selection.
Location access is optional, subject to the functionality required for a particular service.
We use location information as permitted by your device settings and applicable permissions.
You may disable location access through your device settings. Certain location-based features may become unavailable.
4. Information Sharing
We may share relevant personal information with:
Service Partners: To complete bookings, including the customer's name, contact information, service address, and booking details.
Payment Providers: To securely process payments, refunds, and related transactions.
Technology Providers: To support hosting, notifications, authentication, analytics, and application operations.
Government or Legal Authorities: When disclosure is required by applicable law or a valid legal process.
We do not sell your personal information to advertisers.
5. Data Security
We use reasonable technical and organizational security measures intended to protect personal information from unauthorized access, misuse, alteration, and disclosure.
These may include access controls, secure communication, authentication, and monitoring.
However, no digital system can guarantee absolute security.
6. Data Storage and Retention
We retain personal information for as long as necessary to:
- Provide requested services.
- Maintain accounts and booking records.
- Resolve customer complaints.
- Meet legal and regulatory obligations.
- Prevent fraud and protect the platform.
When information is no longer required, we will delete or anonymize it as appropriate, subject to applicable legal requirements.
7. User Rights and Choices
Subject to applicable law, you may request to:
- Access information about your personal data.
- Correct inaccurate or incomplete personal information.
- Update your account details.
- Withdraw consent for consent-based processing.
- Request deletion of eligible personal information.
- Raise concerns about how your information is handled.
You may submit requests using the contact information below. Withdrawal of certain permissions may affect your ability to use related services.
8. Account Deletion
Users may request deletion of their OK Buddy accounts and associated personal information by contacting customer support or through an in-app account deletion feature, where available.
We will process valid deletion requests in accordance with applicable law.
Certain records may be retained where legally required, including relevant transaction, dispute, and financial records.
9. Notifications and Communications
OK Buddy may send:
- OTP verification messages.
- Booking confirmations.
- Booking and service status updates.
- Payment confirmations.
- Important account and security alerts.
- Promotional offers, subject to applicable choices and consent.
Users may manage available notification preferences through their device or application settings.
10. Third-Party Services
OK Buddy may use third-party services for payments, hosting, communication, mapping, and other essential functionality.
These third parties may process limited information necessary to provide their services and may have their own privacy policies.
11. Children's Privacy
OK Buddy is intended for users aged 18 years and above.
We do not knowingly permit individuals under 18 to independently register for or book services through the platform.
If we become aware that a child has provided personal information without the required parental authorization, we will take appropriate steps in accordance with applicable law.
12. Cookies and Analytics
Our website may use cookies or similar technologies for essential functionality, user preferences, security, and performance analysis.
Where required, we will provide appropriate notices and choices regarding non-essential technologies.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.
The updated policy will be published in the application or on our website, and we will provide additional notices or obtain consent where required.
14. Contact Us
If you have questions, privacy concerns, or requests regarding your personal information, please contact:
OK Buddy Privacy Support
Website: https://okbuddy.in
Email: [Privacy/Support Email]
Phone: [Support Phone Number]
Business Address: [Registered Business Address]
Your privacy matters to OK Buddy. Thank you for trusting us!