Welcome to OK Buddy!
These Terms & Conditions govern your use of the OK Buddy mobile application, website (https://okbuddy.in), and related services.
By accessing or using OK Buddy, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. About OK Buddy
OK Buddy is a local service booking platform that allows customers to discover and book services such as Salon, Car Wash, Home Cleaning, and other home and personal care services.
Services may be provided by independent service professionals, third-party partners, or directly by OK Buddy, depending on the service.
2. User Registration
- Users must provide accurate information when registering.
- Users are responsible for maintaining the security of their accounts.
- Mobile number verification may be required through OTP.
- Users must not create fraudulent accounts or misuse the platform.
3. Service Booking
- Customers can book available services through the OK Buddy application.
- Service availability depends on location, partner availability, and operating hours.
- Booking confirmation is subject to service availability.
- Customers must provide correct contact details and service addresses.
- OK Buddy may contact customers regarding their bookings.
4. Pricing and Payments
- Service prices are displayed in the application before booking.
- Additional charges, if applicable, will be communicated before they are charged.
- Customers may pay using the payment methods available in the application.
- Prices and promotional offers may change without prior notice, but confirmed booking prices will not be changed without the customer's agreement.
- Any applicable taxes will be displayed as required by law.
5. Cancellation and Refunds
- Customers may request booking cancellation through the application or customer support.
- Cancellation charges, if applicable, will be disclosed before booking or cancellation.
- Refund eligibility depends on the booking status, service delivery, and applicable cancellation policy.
- Approved refunds will be processed through the applicable payment method within the communicated refund timeline.
- Nothing in this policy limits statutory consumer rights.
6. Service Provider Responsibilities
Service providers are expected to:
- Deliver services professionally and safely.
- Arrive at the agreed location within the communicated time window, subject to unavoidable delays.
- Use appropriate equipment and materials.
- Treat customers respectfully.
- Follow applicable safety requirements.
7. Customer Responsibilities
Customers agree to:
- Provide accurate booking and location information.
- Ensure reasonable access to the service location.
- Treat service professionals respectfully.
- Follow relevant safety instructions.
- Avoid fraudulent bookings, harassment, and misuse of services.
8. Service Quality and Complaints
OK Buddy aims to provide a reliable service booking experience.
If a customer experiences an issue with a service, they may contact customer support.
OK Buddy may investigate complaints and offer an appropriate resolution, including re-service, refund, or other remedies where applicable.
9. Delays and Service Availability
Service delays or cancellations may occur due to weather conditions, traffic, equipment issues, partner unavailability, or other circumstances outside reasonable control.
We will make reasonable efforts to inform affected customers and arrange alternatives where possible.
10. Offers and Promotions
- Promotional discounts are subject to their stated terms.
- Offers may be limited by location, validity period, or service category.
- Fraudulent use of promotional offers is prohibited.
- OK Buddy may withdraw or modify future promotional offers.
11. Limitation of Liability
OK Buddy will take reasonable care in operating its platform and addressing service-related complaints.
To the extent permitted by applicable law, OK Buddy is not responsible for losses caused solely by circumstances beyond its reasonable control.
Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.
12. Account Suspension
OK Buddy may restrict or suspend accounts involved in fraudulent activity, misuse of services, abusive behaviour, or serious violations of these Terms.
13. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be made available through the application or website, with additional notice where required.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of India. Disputes will be handled in accordance with applicable Indian law and consumer protection requirements.
15. Contact Us
For questions, complaints, or support, please contact:
OK Buddy Support
Website: https://okbuddy.in
Email: [Support Email]
Phone: [Support Phone Number]
Business Address: [Registered Business Address]
Thank you for choosing OK Buddy!