This policy describes personal information used in connection with OK Buddy partner applications, accounts and service delivery. It applies to service professionals and business representatives; the customer Privacy Policy is separate.
1. Information Relevant to Your Partner Account
- Application and profile details: name, phone number, email, profile image, city, service categories and business details.
- Verification information: identity, qualifications and business documents where requested during onboarding.
- Payment information: bank account details, tax information where applicable, earnings and settlement records.
- Service records: availability, bookings, completion status, reviews, complaints and support communications.
- Technical information: device, app version and diagnostic information relevant to security and operation.
Only information relevant to the partner features you use or the verification requested should be provided. Additional collection and its purpose will be explained when required.
2. Why Information Is Used
Information is used to assess applications, verify and manage partner accounts, display relevant service profiles, coordinate bookings, process settlements, handle support and disputes, protect against fraud and meet applicable legal obligations.
3. Location and Device Permissions
Where a partner feature requests location, camera or file access, the permission is used for the purpose described by that feature, such as service-area matching or uploading documents. You can manage permissions through device settings. This policy does not authorize continuous background location tracking.
4. Information Shared for Partner Services
Relevant profile, service and booking information may be shared with customers to arrange and complete services. Relevant information may also be processed by providers supporting payments, verification, hosting and communications, or disclosed to authorities where legally required. Bank and verification documents are not part of a public service profile.
5. Security and Retention
Reasonable safeguards are used to protect partner information. No system guarantees absolute security. Information is retained as needed for account operations, settlements, disputes, fraud prevention and legal obligations, then deleted or anonymized where appropriate. Closing an account may not immediately remove records that must be retained.
6. Your Choices and Requests
You may request access, correction, account closure or deletion of eligible information through the support channel in your partner account or provided during onboarding. Where processing relies on consent, you may withdraw that consent, subject to applicable law. Some functionality may no longer be available. Identity verification may be needed to protect your information.
7. Customer Data Handled by Partners
Customer contact and booking information must be used only for authorized service delivery or support. Keep it secure and do not use it for unrelated marketing or share it without authorization.
8. Communications and Third Parties
Operational communications may concern verification, bookings, payments and security. Promotional preferences and device notifications can be managed where available. Linked third-party services may have their own privacy policies.
9. Updates and Privacy Support
Changes will be published here, with additional notice or consent where required. For privacy requests or concerns, use the support channel provided during onboarding or in your partner account.
Website: https://okbuddy.in